{"id":5285,"date":"2025-10-06T02:58:44","date_gmt":"2025-10-06T01:58:44","guid":{"rendered":"https:\/\/sartoriatelier.com\/?page_id=5285"},"modified":"2025-10-06T02:58:44","modified_gmt":"2025-10-06T01:58:44","slug":"faqs","status":"publish","type":"page","link":"https:\/\/sartoriatelier.com\/es\/faqs\/","title":{"rendered":"FAQ’s"},"content":{"rendered":"
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THE SARTORI PHILOSOPHY & PROCESS<\/strong><\/h3>\n\n\t\t<\/div>\n\t<\/div>\n

What is the story behind Sartori Atelier?<\/span><\/i><\/a><\/h4><\/div>
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Sartori Atelier was born from a personal revolution\u2014a shift from the logical world of engineering to the intuitive art of lingerie design. This journey taught me that true luxury is found in intention, presence, and the profound connection between garment and wearer. Here, we don’t follow trends; we craft timeless pieces that celebrate the individual, making you feel yourself.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div>

What inspires Sartori Atelier?<\/span><\/i><\/a><\/h4><\/div>
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The female form, the pleasure of touch, and the intimacy of craftsmanship. Each piece is an exploration of elegance and sensuality\u2014made not to impress, but to express.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div>

What does Sartori Atelier stand for?<\/span><\/i><\/a><\/h4><\/div>
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For intention, for presence, for beauty made by hand. Sartori Atelier is an invitation to slow down, to choose consciously, and to wear pieces that make you feel at home in your own skin.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div>

What does \u201cmade-to-order\u201d mean at Sartori Atelier?<\/span><\/i><\/a><\/h4><\/div>
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Each piece is created especially for you, only after your order is placed. We work with limited runs of premium and rescued deadstock fabrics, meaning your lingerie is one of a kind \u2014 consciously made, never mass-produced. This process minimizes waste and ensures your garment is both personal and exclusive.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div>

How does the bespoke design process work?<\/span><\/i><\/a><\/h4><\/div>
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It’s a collaborative and intimate creative journey. We begin with a personal consultation (virtually or in our Barcelona atelier), where we explore your desires, take measurements, and select every detail together. You choose from our rescued deadstock fabrics and French laces, and we decide on design elements like strap style, hardware, and lining. You are the co-creator of a piece that exists only for you. After the consultation, I draft a custom pattern, create a mock-up for a preliminary fit (if needed), and then meticulously handcraft your final garment.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div>

Can I visit your atelier in Barcelona?<\/span><\/i><\/a><\/h4><\/div>
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Yes\u2014by appointment. Visiting the atelier is an experience in itself: a quiet space where you can explore fabrics, try on samples, and co-design your own bespoke lingerie. Appointments can be booked directly via\u00a0 Whatsapp or Instagram.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div>

Can my Sartori piece be repaired or adjusted later?<\/span><\/i><\/a><\/h4><\/div>
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Yes, preserving your investment is important to me. I offer a repair service for Sartori pieces to ensure they continue to fit and feel perfect over time. Simply reach out by Whatsapp to arrange it.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>

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SIZING, FIT & CUSTOMIZATION<\/strong><\/h3>\n\n\t\t<\/div>\n\t<\/div>\n

How do I find my correct size?<\/span><\/i><\/a><\/h4><\/div>
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You can start with our online sizing guide, but if you have any doubts, I recommend a personal consultation. Together, we’ll review your measurements and make adjustments so your piece feels like a second skin\u2014soft, supportive, and made precisely for you.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div>

What can I customize on a bespoke piece?<\/span><\/i><\/a><\/h4><\/div>
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Almost everything. From strap style and hardware finish (gold or silver), to lining options that allow your lingerie to be worn as outerwear\u2014every detail can be personalized. You can also choose from bra closure to bikini clasp for wearing as outwear.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div>

Do you create pieces for all body types?<\/span><\/i><\/a><\/h4><\/div>
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Absolutely. Sartori Atelier celebrates every silhouette. Each piece is designed to adapt to your body\u2014not the other way around. True luxury should embrace individuality, not standardize it.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>

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ORDERS & SHIPPING<\/strong><\/h3>\n\n\t\t<\/div>\n\t<\/div>\n

How long will my order take to arrive?<\/span><\/i><\/a><\/h4><\/div>
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Ready-to-wear pieces ship within 2\u20137 business days.
\nMade-to-order or bespoke designs require 3\u20134 weeks for creation before shipping, as each one is meticulously crafted by hand.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div>

What is your return policy?<\/span><\/i><\/a><\/h4><\/div>
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Due to the intimate and made-to-order nature of our lingerie, we cannot accept returns on bespoke pieces.<\/p>\n

Ready-to-wear items may be exchanged or credited within 14 days if unworn and in perfect condition.<\/p>\n

To ensure the health and safety of all our clients, all intimate bottom wear (including but not limited to panties, briefs, and thongs) is considered final sale and is not eligible for return or exchange.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div>

Can I send a Sartori piece as a gift?<\/span><\/i><\/a><\/h4><\/div>
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Absolutely. We offer luxury box for an extra charge and the option to include a handwritten note.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>

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PAYMENT & SECURITY<\/strong><\/h3>\n\n\t\t<\/div>\n\t<\/div>\n

What payment methods do you accept?<\/span><\/i><\/a><\/h4><\/div>
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We accept all major credit cards, PayPal, and bank transfers for your convenience. All transactions are processed through our secure, encrypted payment gateway (Stripe) to ensure your financial data is always protected.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>

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SUSTAINABILITY & ETHICS<\/strong><\/h3>\n\n\t\t<\/div>\n\t<\/div>\n

Where are Sartori pieces made?<\/span><\/i><\/a><\/h4><\/div>
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Every Sartori Atelier garment is made in house,\u00a0 handcrafted in my Barcelona studio. Nothing is outsourced, ensuring complete control over quality and ethical working conditions.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div>

What makes Sartori Atelier sustainable?<\/span><\/i><\/a><\/h4><\/div>
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Sustainability is not a trend here\u2014it’s the foundation. Every piece is made-to-order or produced in very small runs, using locally sourced materials whenever possible. We prioritize quality, longevity, and mindful design to minimize waste and overproduction.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"THE SARTORI PHILOSOPHY & PROCESS What is the story behind Sartori Atelier? Sartori Atelier was born from a personal revolution\u2014a shift from the logical world of engineering to the intuitive art of lingerie design. This journey taught me that true luxury is found in intention, presence, and the profound connection [...]","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_joinchat":[],"footnotes":""},"class_list":["post-5285","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/sartoriatelier.com\/es\/wp-json\/wp\/v2\/pages\/5285","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sartoriatelier.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/sartoriatelier.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/sartoriatelier.com\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/sartoriatelier.com\/es\/wp-json\/wp\/v2\/comments?post=5285"}],"version-history":[{"count":1,"href":"https:\/\/sartoriatelier.com\/es\/wp-json\/wp\/v2\/pages\/5285\/revisions"}],"predecessor-version":[{"id":5286,"href":"https:\/\/sartoriatelier.com\/es\/wp-json\/wp\/v2\/pages\/5285\/revisions\/5286"}],"wp:attachment":[{"href":"https:\/\/sartoriatelier.com\/es\/wp-json\/wp\/v2\/media?parent=5285"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}